I recently spent 3 nerve-wracking hours trying to figure out why I could no longer view virtual tours on my desktop machine. Previously, I had no problem. But all of a sudden, when I'd click a virtual tour link, the monitor would just stare back at me with no response. This was particularly frustrating in that I was trying to finish a tour for a client and now I couldn't view the pano scenes.
I tried everything I could think of, from scrutinizing the code to uninstalling and re-installing the software. Finally, I noticed a slight flicker on the monitor when I clicked a tour link. I clicked the link again and the monitor responded with another brief flicker. Then it hit me.
The evening before, I had installed a "pop-up killer" on this computer. And the tours I was trying to finish were coded to appear in "pop-up" windows. Alas, the new "pop-up" killer was doing its job just fine. Once I disabled it, I was able to resume viewing the tours.
The moral of this story is, of course, BEWARE THE POP-UP KILLER! If you get complaints that your tours can't be viewed, consider the following:
1) Did you code the tours as "pop-ups"?
2) Is a pop-up killer running on the offending computer.
If the answer to both of these questions is YES, disable the pop-up killer.
Every moment is a learning experience. What have I learned today? What have I taught today?