I saw that another member indicated delays in getting responses from customer support. Does anyone know what is going on? I have been emailing for days and I even called during their "slots" to see if I could get assistance. The problem is that my computer was hit with lightning and I am now trying to get a new one up and running. I can not load Tourweaver 1.3 or Panoweaver 4.0. I understand that it gets registered to one system and support needs to do something on their end so that I can reinstall it on another system. In addition, I tried to download the Panoweaver 4.0 trial for the time being but am getting .dll error messages when I try to open the program. I do real estate tours and have atleast 10 waiting to be created. My clients are extremely ticked off with the delay and I feel helpless at this point. Any suggestions would be greatly appreciated.