Points taken and accepted buddy, I see the logic in the progression of events you mention. However, newbies will always be newbies so this company needs to recognise (as you have) the risks they have taken with offering an 'advanced' user product to newcomers. The level of support documentation is nowhere near the level it needs to be. I'd almost be willing to offer them a free Flash demo if they offered me the support I'd required! :)
Re. the forum, it's a God send and the support you offer is greatly appreciated (Kaidan should be paying you guys)! Sadly, I worked backwards. I bought the hardware then the software and then, discovered this forum. I suspect this will be the route most people take - unfortunately.
All the best - Steiner
Condottiero - Freelance Multimedia Design