Tourweaver 2.0My friends at Easypano,
I must after extreme frustration voice my concerns pertaining to your development and release of the new Tourweaver 2.0.
I am a owner and operator of a successful Virtual Tour company in the U.S. I have been using your products, both Panoweaver and Tourweaver in processing and building my VTs. I have been satisfied with the general quality and features of the products but in terms of service, maintenance and release activity I must let you know that I am very disappointed with Easypano.
I wish to be diplomatic about voicing my concerns so that you may learn from my experience and hopefully correct some of the weaknesses I see in your ongoing support.
In general your feature set in both products was attractive enough for me to buy both. Original versions I bought were Tourweaver 1.25 and Panoweaver 3.0. Since this original purchase I have upgraded to TW1.3 and PW4.0 respectively.
Since I bought these versions I have been terribly disappointed with the level of support on both products and more importantly on the delivery (or lack thereof) of subsequent versions.
During the past year I have been told from your staff through phone calls, email and forum posts that new versions were imminent. However, delay after delay persist and there are still no updates available. Why?
If you are going to pre-announce a product release, people (me and other VT providers) count on that announcement for OUR customers. We need to keep up with the competition to survive in a very competitive market. With these delays I am at a disadvantage to other competitors products that are being delivered routinely.
Features such as full-screen, MP3 sound, undo and Flash viewers have been widely discussed on this forum but yet no delivery. But your competitors have been delivering. And this should be a wake-up call to your staff. You are in catch up mode at this point.
I truly hope that the new version of Tourweaver "blows me away" with new features because I would really like to stay with Easypano. I also hope that you will provide better interim support for your releases to correct obvious weaknesses in the product. (Movie editing for example).
In my daily visit to Easypano.com to see if the new version is available I have been increasingly disappointed and as a result started looking at other products to create my tours. I must tell you honestly that there are alternatives, and good ones.
In closing, I truly wish that you and your staff have have made the right decision in delaying the release of TW2 because it is an innovative release with state-of -the-art features. Otherwise you are poised to lose at least one loyal customer.