Another week goes by...still no fix! I am so completely dissatisfied with EasyPano and their support of this product. I want to be tactful in my correspondence with them but my patience is wearing extremely thin. I can't believe that they continue to "close" my trouble tickets with the comment "we are testing it". Forgive me EP but trouble tickets are to remain "open" until the problem is resolved. Then you close them. I'm sure this makes your tech support numbers look good to be able to "solve" so many problems quickly with a short answer, but trust me here, YOU are paying your CUSTOMERS a huge disservice.
To my fellow colleagues who have also paid for this premature product please continue to voice your concerns here on the forum. Perhaps its the only way we can keep he pressure on EP to fix these bugs! I truly want to see the day where I can state my complete satisfaction with the EP products because the potential exists for these products to be great but until now I am sadly disappointed.
EP, the ball's in your court...don't let us down!
It is true that there is still sound problem for those who use Linux server and Unix server, but it is also true that our programmers are trying their best to figure out the cause.
I should say that people from Easypano will not close any unresolved ticket. I am just wondering if your ticket has been transferred to resolved box rather than in progress box. That is because our system does this automatically after the person in charge has answered the ticket,but never be deleted. Hope you understand.
Easypano Holdings Inc.