panorama software,virtual tour software
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Joined: 2004-08-10
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2007-03-08
#12
@mgora1: it works on both FF and IE7
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2007-03-08
#13

Matt,

Works fine here with IE7,

Also Mel make sure you have v.2.00.070301 or higher


Roadkill
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2007-03-08
#14
RKR,
I have been using this version (v.2.00.070301)...

Now to Matthew's test. This is not what I would have expected but I have sound now on FF and not with IE7...go figure!

I'm at a loss...

Matthew, Are you on Window's server or Linux?

Mel

Regards,
mymelbeach
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2007-03-08
#15
That is being hosted on a Windows box.
Matthew

www.VirtualVue.com
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2007-03-08
#16
*.wav files work fine with IE and Firefox on linus and windows servers using the *.html pages generated by TW2.0 in published tours and movies. In other words the problem ain't with the servers or the browsers. The problem is with TW2.0 and EP owes us a proper fix or our money back. Like most of you, I'm sure, I upgraded from 1.3 and so am only(?) out $200. I feel sorry for anyone that paid full fare for TW.

- Bob
Bob
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2007-03-08
#17

disjo,

Yes, it works for the Windows server but not for Unix/Linux servers.

I will test all the other audio file formats in time and see if that is an issue (can't see how it could be though!)

Regards, Smooth


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2007-03-14
#18
All,
Another week goes by...still no fix! I am so completely dissatisfied with EasyPano and their support of this product. I want to be tactful in my correspondence with them but my patience is wearing extremely thin. I can't believe that they continue to "close" my trouble tickets with the comment "we are testing it". Forgive me EP but trouble tickets are to remain "open" until the problem is resolved. Then you close them. I'm sure this makes your tech support numbers look good to be able to "solve" so many problems quickly with a short answer, but trust me here, YOU are paying your CUSTOMERS a huge disservice.

To my fellow colleagues who have also paid for this premature product please continue to voice your concerns here on the forum. Perhaps its the only way we can keep he pressure on EP to fix these bugs! I truly want to see the day where I can state my complete satisfaction with the EP products because the potential exists for these products to be great but until now I am sadly disappointed.

EP, the ball's in your court...don't let us down!

Mel
Regards,
mymelbeach
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2007-03-14
#19

It is true that there is still sound problem for those who use Linux server and Unix server, but it is also true that our programmers are trying their best to figure out the cause.

I should say that people from Easypano will not close any unresolved ticket. I am just wondering if your ticket has been transferred to resolved box rather than in progress box. That is because our system does this automatically after the person in charge has answered the ticket,but never be deleted. Hope you understand.

Best Regards,

Joe Rao


Easypano Holdings Inc.
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2007-03-14
#20
Joe,  You should fix your system so our tickets do not transfer into the resolved box just because someone sends  a reply.  I have reopened all of my tickets that are truely not resolved.
RTFM
www.FCEDesign.com
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2007-03-15
#21
You are right. As to the sound problem, it will be resolved in a few days and there will be another new verison of Tourweaver2.0 ready with some bugs fixed by the end of this weekend.
Easypano Holdings Inc.