customer feedback issues.
I thought I'd give back some customer feed back on TW. This guy bought a website and tour from us. http://www.wohnhauscelle.de It has a TW tour with six spheres of around 180 kbs, 8- 9 25 kb pics, 300x400 viewer, thumbnails, map and text. His site has been online for only a few weeks.
He's had customers note that the tour takes a long time to load useing ISDN. Even DSL can take a bit... Now I could take the file sizes down I know... however, TW does take a wee bit to download the files and can be quite unhappy until all files are loaded. So how does TW work then with data flow. I presume it loads progressivly.
He's asked if I can install some java that'll start to load TW into the cache when first entering his site... therefore preping TW.
His webstatistics also indicate that TW is the page most likely not to load.
He's debating now if the tour is more on a hinderance then a positive elment of his sales stratergy. I sold him the benefits of the tour quite heavily and he's putting me to task. I'm going to make a ptviwer based lite version of his tour now for dial ups and so that I can at least ensure a working tour parrallel to the TW tour.
Easypano. check into this! There have been a few comments on loading issues and similar. Be it Java related, wrong script, bugs, wrong operating system... there are just quite a lot of alarming issues that need some sorting. I'm staking my reputation with the local business community and need to have a well thought through software package.
To start, maybe you could sort some script for us guys that'll autodetect if TW required Java is available at target speed... start to download TW in the background on entering a homepage... some script that'll even tell conection speed... and other useful scripts for pop ups and the like would be greatly received from the community and would fit well into an archive for all to use. I'm sure we'd all add some further script to help ease the general work flow. These could be elements that could be built into TW.
Any other thoughts on the matter??
If I only had an hour to chop down a tree... I'd spend 45 mins sharpening the axe.