panorama software,virtual tour software
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Joined: 2005-04-21
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Posts: 501
2011-07-14
#1

License Desktop Laptop

Knowledge base shows:

"Note: Licenses of the following products can be used to activate the corresponding software in a laptop and desktop at the same time:
Panoweaver 5.00 (Batch and non-batch)
Tourweaver 3.00 (Professional and Standard)
Modelweaver 3.00
Panorama2Flash 1.00
Panowalker 1.00"

Just got a laptop, installed Panoweaver 5 and Tourweaver 6.5.  Chose to active with my serial number and it rejected it.  I have only license working on my desktop.  I should be able to run on desktop and laptop at the same time right?


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Joined: 2008-11-10
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Posts: 315
2011-07-14
#2
This should be a ticket to EP support I have no issues with them (TW 6.5 or PW 7 ) running on either Laptop or Desktop
Lee Scott - Nikon D3/D300/D5000 - |shaved Nikkor 10.5 mm| Manfrotto 055XPROB tripod /322RC2 Grip - Mrotator TCS |CS5 | PW7 & TW6.5 Pro
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To err is human ... to not try is just plain lazy
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Joined: 2005-04-21
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2011-07-14
#3

Thanks Lee.

Ticket submitted.  It's the third one this week and I've heard nothing from EasyP :(


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Super Admin
Joined: 2002-04-23
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Posts: 214
2011-07-15
#4

Hi,

Only license keys for TW 5 or later and for PW 6 or later are allowed to activate the program on your desktop and laptop at the same time.

Due to the time difference, your ticket may not be answered immediately, but most probably in 24 hours and no later than 48 hours in some cases, weekends excluded.

Thank you for your understanding.


Easypano
The Virual Tour Way
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2011-07-15
#5

Clearly you need to update your knowledge base!
It shows I am elgible with PW5 and TW6.5 to run on two machines (desktop and laptop). 
I have been a loyal customer to Easypano since 2005 when I purchased Studio containing PW3 and TW1.3.  Ticket was clearly not resolved, not sure why it was closed and I had to re-open.  Things like this is what we as loyal customers become frustrated with.

 


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2011-07-19
#6

Thank you Ray!
Easypano took care of the issue.


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Forum Moderator
Joined: 2002-11-23
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2011-07-19
#7

Who is Ray?

He needs to help me also then. I'm limited to one machine currently.

Regards, Smooth [8D]


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Joined: 2005-04-21
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2011-07-19
#8

G'day, Mate!

Yesterday when I contacted you about Easypano's site not rendering, I sent an email to support because I was unable to access my user panel.  I will have to look at the email when time permits to get all the details. 

I believe what was happening was that my old desktop that crashed was using one of the license's. 

 


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Joined: 2012-11-06
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2012-11-07
#9

Hi Guys,

 

Does anyone know how to activate a license on both a Desktop and a Laptop at the same time. I've tried and it's not working for me.


Stealth360