panorama software,virtual tour software
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Joined: 2012-11-12
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Posts: 14
2012-11-13
#1

Scene Viewer Problem

I updated to the newest version and when I try to prview a tour the image was black which is my background color.  All the popup tabs(video, bing) work correctly but I cannot see the tour.  I can see the directional errors that I use to link to other scenes.  ANy ideas?


Thank you for whomever helps

Chad


Chad1
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Joined: 2011-12-13
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Posts: 126
2012-11-13
#2

Are you using cubic images?


Is your flash player the latest version?


I had this problem but not sure how i got around it. Try the steps above and see how you get on.


Hope That Helps
http://www.thebrazilbusinessdirectory.com

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Joined: 2002-11-23
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Posts: 5438
2012-11-13
#3

There are errors in some of the skins. What skin are you using?


Regards, Smooth


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2012-11-14
#4

I am using a skin that I created but it worked until I updated to the new version. I also updated my flash and is still not working correctly.


Chad


Chad1
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2012-11-16
#5

I up dated my flash player could that be the problem? any suggestions.


Chad1
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2012-11-17
#6

Have you added a background image?

If so, remove it and test.


Let me know.


Regards, Smooth


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2012-11-19
#7

Thanks SMooth,  


I didnt change the skin,at least I dont think I did.  However the background color was pushed to the forefront.  Once I removed the background color and then replace it worked fine.  Thank you for the help.


Chad


Chad1
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2012-11-20
#8

I believe we reported that there is a problem with TW Version 7 and background images.

I remade a couple of skins for users because of this issue.


Easypano needs to test their products before release to avoid such issue and also correct problems once they are informed.


Regards, Smooth