Tourweaver wants me to register my software... again
Yesterday morning I launched Tourweaver and it asked that I register the software. I'm running it on the same computer as always, and the software is installed on only one computer. I tried to register and it failed.
I entered a new support ticket yesterday morning and described the problem. I got a reply last night that said that I'm trying to run the software on a second computer, and that is not allowed. But that is not true. I had already lost a day of work with the software, and this reply was not helping.
This morning I got a reply asking if they can use remote access software to look around my PC. I said fine, but I suspect I'm not going to hear back until tonight. I have a project that is now past due to my client, and Easypano support does not seem to be coming to my rescue with any urgency.
Does anyone know what might cause this, and how I can fix it?