Discussion Forum: PW support

Home > Easypano Forum Easypano Forum has been upgraded.

Easypano Forum

Welcome Guest

All Forums

Panoweaver

Forum Search Results

Topic: PW support

Message posted by webj on September-28-2009 at 2:01pm

Norway
September-25-2009
11 Posts

Hi!

I have several times emailed support@easypano.com as well as left a message on their "live support" feature on the web site. I did not get a response to either. Anyone know if these support options are still in service? Its difficult to call them for me in the time slots they are available due to different time zone.

Message posted by mvigor on October-02-2009 at 10:53am

United States
October-02-2009
2 Posts

They are definitely not answering support questions.

-------------
-Matt

Message posted by smooth on October-02-2009 at 11:48am

Australia
November-23-2002
5401 Posts

Ask here on the forum and I will attempt to help with your questions.

Understand I'm a fellow user NOT Easypano staff.
Other fellow users might also attempt to help out.

Regards, Smooth

Message posted by DominiqueGEORGE on October-14-2009 at 3:16am

Belgium
August-19-2009
285 Posts

Smooth,

I really appreciate your replies, they are very interresting, reliable and based on very good experience !

BUT...
having paid a lot, for Studio PROFESSIONAL, we (at least I) can expect some "official", "effective" and "efficient" support and follow-up !

The support team (if any) seems to be made of politicians, they always reply by promesses !

I'm totally disapointed.

I already sent mails with clear topics for which I need help (July or August 2009) and am still waiting ...

They didn't wait so long to take my money

Dominique.

-------------
Nikon D300s - Nikor 10.5 - (PW7 Pro + TW6 Pro) - W7 Ultim - DELL Prceision M6400 (Quad Core - 8GB - 2x160GB-SSD)

Message posted by vargas on October-22-2009 at 9:00pm

China
March-05-2007
12 Posts

Hi Dominique, I do understand your feeling. As far as I know, their email box got hundreds of junk mails everyday so sometimes they may delete or block your email by mistake.But i agree that customer service needs improving.

Anyway, lots of people will help in the forum.

-------------
Stitching and Tourweaver Services
vargashan@gmail.com
------------------------
www.vtoutsource.com

If you wish to post a reply to this thread you must first Login
If you are not already registered you must first register

Printable version