I have been signed on with hometour360virtualtour.com (ht360vt.com) for many years. Service was great at one time, but then the posting time started to get longer and longer. Being loyal to who I am working with though, I continued to use them until a couple of weeks ago. I'm paying my last invoice to them right now, and I am looking for a new company to help me get tours posted on realtor.com..taking suggestions on who to use.
Why I am changing: A couple of weeks ago they actually charged some realtor.com tours to my credit card without my knowledge. I just got a "your credit card has been charged" email one day. They didnt ask if they could charge to the card. They didnt give me any warning at all. I never signed up with them to have my credit card information kept on file. When you go on their website to pay your invoice, you have to post your credit card information each time with each invoice, which is the way it should be...but I NEVER gave them permission to keep my card information on file to charge at any time they want to charge.
I did have a couple of small invoices needing to be paid (due to being away from the computer a couple of months on medical conditions), but that's not the point...never should my credit card have been charged without my consent.
I have given them 2 weeks to make this right, and they have yet to accept they were wrong in doing this..in fact, they have made a point to tell me they were not ashamed of what they did...so I bring this to the attention of all on the forum as a warning. I'm not sure if anyone else has had this problem with that company, but I did.
Looking for opinons on other companies posting to realtor.com that can be trusted.
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