What browser are you using ? have you tried in another browser?

It can be because of many variables.

What version of Java you have installed, what size the images are used in the skin, what the overall size of the tour is vs how powerful your computer is.

The program works correctly if you have all the other files and settings in place.

There are "some" legitimate complaints but all in all the program works very well and many, many use it everyday for use in their business.

There are people here to help you through these issues if you are polite and patient and work with issues one at a time.

So what version of java do you have installed?

Regards, Smooth

Firstly, Tourweaver is NOT $1000.00. It is $499.00 for the un-branded PRO version if you spent $1000.00 you also purchased Panoweaver in a discount bundle.

OK, that aside. I just tested your tours (both of them and browsed your website in general) Both tours loaded and performed as expected and correctly.

To be honest I can't imagine what you would need to refresh to make it display correctly? There is not that much to the tours I.E: Panorama images, thumbnails and small menu buttons.

I tested your site on an OLD PIII 700 with 384MB of Ram with Microsoft JVM. So it's no rocket! Maybe your issue is because you are embedding the tour within the same HTML page as the rest of your items etc. You might want to try the tour in an iframe or in a separate window and "see" if this makes any difference.

Finally,

Your sarcasm doesn't reflect well if you are trying to project a professional business. Like I have mentioned before people are willing to help if you are polite. You seem very disgruntled and are so willing to blame Tourweaver for your woes. Let others comment on whether they can see your tours without issues. I don't see any issues my end and I'm half way around the world from you!

Regards, Smooth

Justin,

Can you post a link to one example that you know does this?

I can see from the images you posted what you are referring too, now I need to see it live.

Regards, Smooth

Justin,

I just sampled your tour and refreshed it 13 times. Once in the thirteen it did fail and some of the "block" images failed.

Now, I have seen this happen before using Windows XP. It seems only to happen when one image is used in multiple locations either in a webpage or within an applet. I easy way to fix this is to make sure each image component has a different name and is only used once. I.E: If an image is to be repeated simply give the second, third, forth instance of this image a different name.

What you are complaining about is valid. Though I'm not convinced it is a problem of the Tourweaver program but a general problem of Windows.

I see this error often on forum webpages where the same smilies are used. Sometimes they just fail to load even though they are 100% likely to be loaded in "local" cache.

Give it (the image name changing) a try and see if it makes the difference.

Regards, Smooth