Discussion Forum: Sound Problems Persist

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Topic: Sound Problems Persist

Message posted by mymelbeach on March-18-2007 at 6:40pm

United States
February-15-2005
58 Posts

Guys,
I wish I did not have to say this but I still have issues with sound not working. Here's the latest...

IE7 works locally but not from the server (UNIX)

FF does not work locally without the "type=mpeg" attribute.
FF does work from the server.

Go figure!

Please click on this link and tell me what you guys get...
As always thanks to the great support from the forum!

Test

Mel

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Regards,
mymelbeach

Message posted by roadkillron on March-18-2007 at 8:40pm

November-04-2006
156 Posts

Mel,

I have sound in IE 7 using your test link, but NOT in FF 1.5.0.10 or Netscape 8.1. Thats the opposite of what you have huh?

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Roadkill

Message posted by mymelbeach on March-18-2007 at 8:53pm

United States
February-15-2005
58 Posts

RKR,

My FF is 2.0.0.2.
I have tried 3 different systems with IE7 and none work so far.
It will be interesting to see what others get. I wonder how extensive EP tested this? I hope we have some expertise among our forum colleagues...

Seems that there are still issues here...

Mel

-------------
Regards,
mymelbeach

Message posted by roadkillron on March-18-2007 at 9:09pm

November-04-2006
156 Posts

Ok Mel,

I downloaded FF 2.0.0.2 - it said something about Java 6.0 not being compatible with it, and it wouldn't be loading Java. I tried the URL anyway and the tour played fine, just no sound.

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Roadkill

Message posted by mymelbeach on March-18-2007 at 9:44pm

United States
February-15-2005
58 Posts

Well it seems to be related to Norton. If I turn off Norton Internet Security the sound will work. But I can't see any specific settings to reconfigure it.

Suggestions anybody???

Mel

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Regards,
mymelbeach

Message posted by roadkillron on March-18-2007 at 9:58pm

November-04-2006
156 Posts

It probably has something to do with popup's. Is there somewhere you can add your URL to the friendly list? Try looking under the Ad Blocking section, and add your site.

Note: Obviously this isn't a fix, just a work around, if you get it to work it still doesn't solve the problem for our users.

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Roadkill

Message posted by mymelbeach on March-19-2007 at 5:59am

United States
February-15-2005
58 Posts

RKR,
You are right... At first this did not work but after restarting my PC I was able to turn off popups and the sound came through.
Although you never actually see the popup I suppose the approach EP used with this additional html file to embed the sound files is the reason this sound was blocked. I haven't seen this approach before but I guess they had their reasons. Regardless I am happy to have the sound available.

Thanks again for your help!

Mel

-------------
Regards,
mymelbeach

Message posted by Rob63 on March-19-2007 at 8:47am

United States
January-30-2007
200 Posts

I'm using a machine with Windows Vista - Home Premium, IE 7.0 and Trend Microsystems Anit-Virus (Norton doesn't have anything that works with Vista, yet) - your tour worked perfectly without changing any settings on my system.

Robert

Message posted by disjo on March-19-2007 at 2:11pm

August-10-2004
107 Posts

Hi Mel,

I tested it on IE7 and on FF2.0.0.2, and both worked perfectly.

The only difference I noticed is, that in FF the sound started on the waitingscreen, and in IE it started after the tour was loaded.

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