I have created a tour, published & everything is OK - for some strange reason, any tour I try to publish today does not work - I FTP'd it to my server, I type in the link etc and all I get is an endless loading screen. Even the "Note" links page created by TW is not correct as it does not show the thumbnail icon link for the tour (although the link is active) This is a link to the "Notes" page:  http://www.c-ir.com/tours/u/915se12/915se12.html

This is the Tour: http://www.c-ir.com/tours/u/915se12/Tour_915se12.html

I can preview the tours in TW 2.0 prior to publishing them & they all work OK.

Please help!

Thanks in advance

Hi

I don't want to sound the obvious, but have you made sure that you have uploaded the entire content of your published folder. inc all sub dir.

Regards

Jonpaul

Yes, I have uploaded all files etc. I have also deleted the folders & re uploaded to the server several times in case the files got corrupted via FTP.

A total of 9 files are uploaded:

Scene
Sounds
Html
Jpg
.js
.txt
images.zip
tour_.html
tw2.jar

I am at a loss..

please make sure you have transferred your tour in binary mode.Check your FTP. If the problem persists, please send your tour to support@easypano.com for further test.

Joe Rao

I think the problem lies in the Publishing step - the tours wont even play on my PC prior to FTP (i.e. in the local directory it was published to)

I have emailed a zip file of the tour to support. Thanks for the tip on using Binary mode for FTP

Just thinking outloud here. Might consider file name characters and name length.

Files and folder

8 character - all lower case characters with no special characters.

I think
8 characters are the original filename length.  Servers might not like filenames like 2bedroomupstairs2802Albany.htm

all lower case because UNIX and other servers convert ASCII characters then convert them to binary.  An UPPER case character "E" is not the same character "e"

Special characters like -+\ / @ $ _ and spaces have different functions and should not be a part of a filename.

Just a thought

I just tried http://www.c-ir.com/tours/u/915se12/Tour_915se12.html and it was taking over 2 minutes to download.  I can see the blue Easypano logo splash showing it was loading but after 2 minutes of downloading I gave up.

Typically a page should take only 20 seconds to load tops, otherwise your visitor will move on to a page they can see.

How large in Kb or Mb is the image set being downloaded ?

BTW Im on 3.0mbps adsl.  I can't imagine someone with only a 56k modem connection trying that.

Here is the exact same tour, published to a directory I have called mls:

http://www.c-ir.com/tours/mls/gv/Tour_gv.html

As you can see, it works (it does for me) - the directorys I created did not contain any special characters like -+\ / @ $ _ etc - very basic names like u, ub etc

The load time is OK for me - <10 seconds on my cable modem at 12,000kbps x 1024 kbps (at that speed it bloody well should be!)

Thanks for the responses.