Created this tour a few weeks ago:
http://www.c-ir.com/tours/b/hmeffert/915se12/Tour_915se12.html

Prior to sending out the link I tested it on 3 systems in my office in 3 different browsers - workd OK - sent it to my Realtor Client. For some reason the owner (seller) of the house cant view the tour (nor can his neighbours etc) He is getting the unsigned active X error - he clicks and says intall etc, but his Windows OS is not allowing it to install. I have spoken with him & checked his security settings in explorer - Tools/Internet Options/Advanced - Under "Security" he has the following checked:

Allow active content to run files on My Computer
Check for Publishers cert. revocation
check for signatures on downloaded progs
enable intergrated Win Auth.
enable natice XMLHTTP

He could not tell me if he has Java or MS Virtual Machine installed.

Can anyone help with this - it's obviously a BIG problem for me...

Thanks in advance

The tour works all right in my machine.

  PS: I like to use Sun JVM.

If the browser is IE7 I would recommend using Java JRE v 1.5, not 1.6.  I had the same problem and this fixed it for me.

Regards,
Michael

Thanks for the replys - does anyone have any optimum settings guide for TW produced tours? Would be a nice thing to have.

I am getting the "..well if I cant view it, then whats the point.." type of feedback - it would be nice to be able to have clear, concise suggested settings etc.

Thanks

I am running Java JRE 1.6.0_01 with IE7 and its running TW tours OK..?? This is getting confusing - I think its more of a Windows Security settings / IE Security settings issue than what version of Java.

If you emailed the link to him, make sure that the whole link is not cut off when it is word wrapped.

Tell him to make sure that the link on the web browser ends with Tour_915se12.html

I get this all the time so I include in the email the note about the complete url.

Also, tell him to allow popups from your domain.

Thanks,
eagle

Thanks for the responses. When I emailed the link, I also emailed it to the Realtor who managed to view it OK.

I had also exported the Tour to an Autorun CD - I tested it on 3 systems, worked great - sent it to client - he cant run that either, although thats what should happen as it opens in IE etc.

Allowing popups from my domain - I did not think of that one, thats a good idea - I will pass it on.

Thanks to all for your help

I also use ie7 and sun java 1.6.0 without any problem. So do our testers.

I think the reason that your client can't view the tour is because he hasn't installed java. He should change his computer security settings to allow java to be able to  install. You have mentioned his computer is not allow it to install, so I think that is the reason. If he can't install java successfully, no matter what you do, he will not be able to view the tour.

Best Regards,

Joe Rao

Got him to install Java (Although he claimed it was already installed) and yes, now he can view the tour - It was the 1st question I had asked him when this situation arose.

Thanks for all your help in this Forum, now if only I could work out how to make money with this setup?......