Hi, I am working om my fierst TW4 tour and having problems.

When I publish the tour I get my main html file together with swobject.js and twviewer.swf and a separate folder containing subfolders with resources, scenes etc.

The problem is that if you ftp the files as they are the tour does not run but if you move the main html file together with swobject.js and twviewer.swf into the folder containing images.zip, .bin and subfolders of resources etc it works. Therefore I can only conclude that the publishing set up must be at fault. This posses another problem as in TW3 I was able to name my scenes folder to separate it from other tours but in TW4 this does not function.

Has anyone else noticed this?

Hi Jordi, I have given up on TW4 for the moment as I have just spent 5 hours rebuilding a 18 pano tour in TW3 after so much grief with TW4 so not very happy.

One of the main problems is the publish setting and the new file output. It takes forever to load all the files. Also if you make any slight changes in the tour some of the "hint" files in the resources folder get re-named.

The viewer is very juddery compared to TW3 and also I found that for some reason if I clicked on Full Screen the Thumbnail of the pano just disapeared for the rest of the tour, but not always. This suggests something is unstable.

All in all at the moment TW4 2 steps forward 5 steps back, i'm sticking with TW3 for the moment until hopefully things get ironed out. A shame as I liked some of the features but they seem to come at a high cost in the production time.

Hi nerjaace,

Our technical tester has tested the output file organization issue, and it appears normal at our end. You have selected "Share" mode in publishing settings, right? we suggest you send a link and your published file folder to Easypano customer service team (support@easypano.com) for testing to work out the reason and a solution.

Best regards,
Easypano

I noticed the last time I tried to publish in TW4 the HTML code when opened in notepad was nothing like the code before the last update. Easypano has completely changed the format of the code. I'm no techie so I can't figure this one out.
As with Nejaace, it took over 4 hours to upload verses the hour and a half in TW3. Plus I kept getting an error box pop-up and would have to start all over again.
I love TW4 but will have to keep using TW3 until this is fixed along with the viewer.
Next time I will not upgrade until all the bugs are worked out....

Hi, Why can we not have another option in TW4 that outputs the same as TW3? I understand the benefits of splitting the resouces folder down and the scenes but it is a lot more work and time spent uploading. Another option same as TW3 woudl be preferable IMO. 

>>There are two folder structures in publish settings.

Go to publish settings>General> Out Put Files Organization>In separate file folders.  Then you can get the same outputs structure as TW3.

Hi Carol, I am sorry but that is not correct. Both options in TW4 do not output the same as in TW3. I have sent you a PM on this with a breakdown of the files structure in both option in TW4 and in TW3.

I am glad that Realtor Jerry has discovered this problem as I thought I was alone on this issue.

"As with Nejaace, it took over 4 hours to upload verses the hour and a half in TW3. Plus I kept getting an error box pop-up and would have to start all over again. "