Discussion Forum: TourWeaver Flash on MACs error

Home > Easypano Forum Easypano Forum has been upgraded.

Easypano Forum

Welcome Guest

All Forums

Tourweaver

Topic: TourWeaver Flash on MACs error

Message posted by randalltomes on October-26-2009 at 2:05pm

United States
October-20-2007
61 Posts

I have a customer that says the generated Flash files from tourweaver 4 are not displaying correctly on IE and FireFox for MAC. I don't have a mac so I can't tell. Maybe someone out there knows about this or can look and see if they see the same thing on a MAC.

Here is a screen shot of what they see on the mac: http://www.3dimagetour.com/temp/ScreenShot.JPG

Here are the actual tours: http://50gulfside.com/Fifty_Gulfside_Condominiums,_Inc./Apartments.html

Message posted by Hawkaye007 on October-31-2009 at 12:10pm

United States
April-18-2007
44 Posts

randalltomes, I've just discovered the same problem. My VTs show fine on IE, FIrefox, Safari, Chrome, etc on the PC, but on the new macbook pro I bought for field work, the tours show up with blank skins and drop downs. The viewer window shows the tour, but all else including navigation is gone. Just a black (background default in my tour) back ground, which is why I would assume you have a blank white background. I've been looking for an answer and none found yet. I've also updated all possible files, my java, my flash, my firefox, and my safari, still no go. I hope Easypano has a solution. This is the first time I've played the tours on a Mac in 3 years of running the software. I was somewhat surprised. If no one has an answer here on the forums, I'll send a ticket to support. Good luck.

-------------
Cheers
Donald Hill
don@Our360World.com
Our360World.com
Nikon D200 | Nikon 10.5 | Nodal Ninja 5L | PW 5 | TW 3

Message posted by smooth on October-31-2009 at 1:53pm

Australia
November-23-2002
5401 Posts

You have updated to the latest build right?
.. and replaced the twviewer.swf file on all your older tours?

This was an update released for fix problems with Snow Leopard.

Regards, Smooth

Message posted by Hawkaye007 on October-31-2009 at 2:34pm

United States
April-18-2007
44 Posts

Thanks Smooth, found out that there is one update to TW3 that is newer than mine. Have updated and am now replacing the twfviewer.swf files to see if that does indeed fix the problem. Cheers!

-------------
Cheers
Donald Hill
don@Our360World.com
Our360World.com
Nikon D200 | Nikon 10.5 | Nodal Ninja 5L | PW 5 | TW 3

Message posted by randalltomes on November-02-2009 at 10:36am

United States
October-20-2007
61 Posts

I sent new tours with the latest version of Tour Weaver. The version with the MAC fix in it. I asked them to let me know if it did not fix the problem. I have not heard a word in 2 weeks so I think that may have done the trick.

I think you can get away with just replacing one file (twfviewer.swf) on existing tours you have done.

Message posted by smooth on November-02-2009 at 11:45am

Australia
November-23-2002
5401 Posts

Quote: Originally posted by randalltomes on November-02-2009
I think you can get away with just replacing one file (twfviewer.swf)on existing tours you have done.

Correct! Simply upload and overwrite the older twviewer.swf file with the updated version.

Regards, Smooth

If you wish to post a reply to this thread you must first Login
If you are not already registered you must first register

Printable version