Discussion Forum: Tour not refreshing properly after change

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Topic: Tour not refreshing properly after change

Message posted by rokclimr on December-09-2009 at 5:38pm

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Standard Member

Standard Member

United States
September-12-2009
13 Posts

We're having a major problem here with our TW 4. If we publish a tour and then make a change and re-publish, then every computer that had looked at the original tour will not display the new tour properly. There will be missing text, thumbnails, etc.

If we go delete the temporary internet files then it will work fine. This is with the latest version IE. Any ideas?

Thanks

Message posted by smooth on December-09-2009 at 11:27pm

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Forum Moderator

Australia
November-23-2002
5401 Posts

You either give it a totally new name or clear the cache/temporary Internet files. This is normal and common practice.

Not only will it cache on you local computer but also on the ISP's computer that is delivering the files.

Maybe force a browser reload with keyboard button "F5"

Regards, Smooth

Message posted by rokclimr on December-11-2009 at 10:14am

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United States
September-12-2009
13 Posts

Thanks Smooth, providing a new name will solve our problems.

Brad

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