Discussion Forum: Tour will not play

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Topic: Tour will not play

Message posted by pnealis on February-02-2010 at 11:28am

United States
January-25-2010
17 Posts

I am totally confused by the behavior of TW5. I am running vista home premium and when I build a tour I can preview it just fine. When I publish the tour it will not run. The progress bar indicates the tour is loading and when it reaches the halfway point is stops. No images are displayed.

When I go back to the project file and try to preview it also stops midway in the preview and does not load images. HELP

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pnealis

Message posted by JerryT on February-04-2010 at 12:01am

United States
December-28-2009
25 Posts

Hmm, I never had this experience. So you have not been able to preview (very often) or publish and run your project output since you started your project? I don't know if I can help... but maybe others can. We might need to know more about your project... if you are doing anything massive, like 500 hotspots, etc. Or is your project pretty simple? Can you get any project to publish and/or preview and run consistently (several test projects)?

Message posted by pnealis on February-04-2010 at 4:24am

United States
January-25-2010
17 Posts

Thanks for the reply, Jerry. Just as background I have used TW for 5 years including 3 and previous versions. I recently upgraded from TW4 to TW5.

I have a very simple project with 20 stills and 6 panos. I create a folder for the project and collect the photos from a folder elsewhere on the Vista OS computer. I can preview the project and it works and looks great. When I publish it to the project folder where I saved the project file. When I publish to that same folder the images don't show up in the folder. All the other files are generated including the zip files. When I try to view the tour using the generated html files non of the images display in the player.

One thing interesting when I first installed TW5 the application worked fine. I generated about 3 or 4 tours and was please with the application feature set and results. Then 2 weeks ago everything stopped working the way it is supposed to. I tried a fresh install of TW5 to no avail.

Here is a link to a tour I created intitially.

http://homestheatre.net/gh/1120092/main_1120092.html

I am trying to duplcate the workflow and generate others and cannot. Any help is appreciated. Thank you again.

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pnealis

Message posted by smooth on February-04-2010 at 4:34am

Australia
November-23-2002
5401 Posts

This is a very hard thing to diagnose online without the files. It is possible that you have saved .jpg images in a "progressive" mode and not "baseline".

Check this in Photoshop.

Regards, Smooth

Message posted by pnealis on February-04-2010 at 4:43am

United States
January-25-2010
17 Posts

Yes, I know. My photoshop files have always been the same but I have not checked that and will. I can send project files if someone cares to look at them but I really get nothing to send.

I am tearing my hair out on this one so any comments or feedback would be appreciated.

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pnealis

Message posted by Rob63 on February-04-2010 at 9:00am

United States
January-30-2007
200 Posts

Tour loads fine for me. IE 7. Window Vista Home Premium.

Message posted by pnealis on February-04-2010 at 11:04am

United States
January-25-2010
17 Posts

Thanks, Rob. The link I sent is to demonstrate a tour I created before I was having the problems I mention above. Presently I cannot produce a tour using TW5 and am trying to figure why.

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pnealis

Message posted by Rob63 on February-04-2010 at 6:59pm

United States
January-30-2007
200 Posts

Oh, ok, sorry I thought that was the link to the tour you were having trouble with.

Have you tried reinstalling TW5?

Have you tried turning off any security software, i.e. Norton?

Oh, one thing I had to do with both TW4 and 5...I created a new location for the published files on the publish page. I created a TW 5 folder under My Documents and an Output Folder under TW 5 and had the files published to that location. For some reason the default location - on my C drive under Program Folder/TW5... did not work.

Rob