The issue of Hotspots not showing under certain conditions has been reported that the (some) server types and thus (some) browsers can't cope with mismatch case naming.
I.E: Hotspot vs hotspot, Tourweaver vs tourweaver etc
You should check directories and make sure these file names match and are all in the same case. You need to check not only the file naming in the structure but also what the .html is calling.
Another issue I have recently dealt with is Apache servers that aren't kept up to date having issues with gzip compression modes and the deflate not working with some file types correctly. Adding a .htaccess modification script has helped in that instance.
Regards, Smooth
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