I have a similar problem which happens occasionally in 6.5 tours. The tour will publish and run fine on the local computer, but when loaded on a server the hotstpot icons are missing (but mouse pointer shows clickable), and the missing hotspots action does not operate when the area is clicked. I have confirmed that all files/folders present in the local published tour are present in the server tour. I publish the tour locally, test it (works), ftp whole folder and all its contents to the web server, and then the symptoms described above are present. It is as if the hotspot icons and their related actions are omitted, but I do not see any file/folder discrepancy between local and server computers. I have confirmed that all the element layers are in the correct z-order. I have confirmed I have the most current build of my 6.5 edition. I have published many tours, and this occurs seemingly at random, and I cannot track down the cause. Sometimes, simply rebuilding the tour solves it, but not always. I am certainly open to suggestions on what would cause this symptom.
|