Discussion Forum: Control buttons not displaying

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Topic: Control buttons not displaying

Message posted by Warren on March-18-2012 at 6:13am

South Africa
March-18-2012
6 Posts

I downloaded the trail version of Tourweaver Mac Starter (Ver.: 2.00.110815) to test it before buying.

When adding more than 3 control buttons, the preview and publish files only displays some of the control buttons, even though they are visible in the 'MainWindow'.

Please can you assist.

Regards
Warren

Message posted by smooth on March-18-2012 at 10:04am

Australia
November-23-2002
5401 Posts

Please make 100% sure you have the most updated version of Flash 11 installed.

Regards, Smooth

Message posted by Warren on March-19-2012 at 3:18am

South Africa
March-18-2012
6 Posts

Hi Smooth

Have installed Flash 11 (Ver.: 11.1.102.64) and the control buttons are still not displaying correctly.

Please advise.

Regards
Warren

Message posted by smooth on March-19-2012 at 4:53am

Australia
November-23-2002
5401 Posts

Sorry Mate, I don't do MAC and I'm not sure of any issues they have.

Updating Flash was my best guess.

What format are your graphics? .jpg .png .gif etc?

Regards, Smooth

Message posted by Warren on March-19-2012 at 5:53am

South Africa
March-18-2012
6 Posts

They are PNG. I also tried JPG and still sum of the control button do not display.

Thank You
Warren

Message posted by funkens on March-19-2012 at 7:50am

Netherlands
November-08-2008
97 Posts

i run virtual box on my mac, actually just so i can run TW in windows. I would even prefer EP not to waste their precious time on the mac version.

Message posted by Jack Easypano on March-20-2012 at 3:52am

China
March-19-2012
40 Posts

Dear Warren:

Thanks for your using trial of easypano products. Could you please send your project to support@easypano.com so that our developers can test the "button issue".

Your further contact and suggestions would be highly appreciated.

Best regards.

Message posted by Warren on March-22-2012 at 6:24am

South Africa
March-18-2012
6 Posts

Hi Jack

Perfect, have sent the file through and await response.

Regards
Warren

Message posted by Warren on March-27-2012 at 9:13am

South Africa
March-18-2012
6 Posts

Hi Jack

I sent through the files on the 23 March but have not heard back from support@easypano.com.

Please can you respond.

Thank you

Regards
Warren

Message posted by Warren on March-28-2012 at 1:42am

South Africa
March-18-2012
6 Posts

Hi There

Please can you respond to my previous emails as we are seriously considering purchasing Tourweaver Mac Starter, but need to know what is causing the issue (Control buttons not displaying) we are experiencing before we make a final decision.

I have emailed the same request to support@easypano.com.

Thank you

Regards
Warren

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