1. What payment types are available?
Credit card:Compared with all other payment types, paying by credit card ensures the fastest order processing.
We accept Visa, MasterCard, American Express, JCB, and Diners Club credit cards, as well as Maestro debit cards issued in the UK.
Products will be delivered after your order has been entered in our system and your credit card has been charged. Products to be delivered electronically will generally be available to you immediately or no more than 48 hours later; shipping of physical products will generally be initiated immediately.
Wire transfer:Please transfer the invoice amount to the account listed in the e-mail or in the order process.
We will send you the required wire transfer information with your order confirmation by e-mail after your order has been received by our system. Please do not make a payment before you have received this order confirmation. This will allow us to correctly allocate your payment to your order.
Please ask your bank about fees possibly charged for an international wire transfer, and add the fees to your invoice amount. We can only process payments received in full.
Products will be delivered once your payment has been deposited in our account. Products to be delivered electronically will generally be available to you immediately or no more than 48 hours later; shipping of physical products will generally be initiated immediately.
Online wire transfer
Customers in Germany, the Netherlands, Sweden and Finland can transfer funds directly via online banking when ordering online if they already use this banking option. The requirements for each online payment process are listed in the order process. In this case, product delivery is generally initiated immediately, just as with credit card payments.
We recommend that customers in the U.S. and Canada pay by credit card or check to avoid delays in transferring funds to one of our European accounts.
Check:Please send your check to our customer service in Europe or the U.S. To ensure that we can deposit your check, please be sure to make it out to the correct recipient.
We will e-mail you the required information for check payment with your order confirmation after your order has been received by our system.
If you would like to submit your check with your order, please contact our customer service. This will enable you to ask about the regulations for your country to avoid delays in processing your order.
It is also important that you enter the exact invoice amount on your check. This will ensure that your order is processed without delay.
The product will be delivered after we have received and verified your check. Electronically delivered products are typically available immediately or no later than 48 hours after payment has been received. Physical delivery is usually initiated immediately after we receive your payment. Please note that verifying sufficient funds for checks can take up to 10 business days.
2. What currencies do you accept?
Euro, US dollar, British pound, Australian dollar, Japanese yen, Canadian dollar, Swiss franc, Russian rouble, Brasilian real, Norwegian krona, Swedish krona, Polish zloty, Chinese renminbi yuan, Taiwan dollar, Indian rupee
When ordering online, you can select from a number of currencies to display product prices in additional currencies apart from the billing currencies.
3. How will I receive my invoice?
In addition, you can view and print your order documents at any time after completing your order. Just log on to the secure "My Account" area. You will find an overview of your orders and all accompanying documents there.
PDF is short for 'Portable Document Format', a multi-platform file format for documents. To be able to read PDF documents, you need Adobe© Reader©, which can be downloaded free of charge from Adobe.
4. My invoice has a qualified electronic signature. What does this mean?
If you receive a PDF invoice with a qualified electronic signature after you have completed your order, you can use a separate program to verify the qualified electronic signature and create a test log. For example, you can download the digiSeal reader application free of charge, install the program, save the PDF invoice on your computer or other system and open the file using the digiSeal reader. The signed invoice and the test log are used for submission to the tax authorities in the European Union.
5. The qualified electronic signature is invalid - What does this mean?
Depending on your Adobe Reader version, look for these settings under 'Signature Properties', 'Trust' or a similar term.
Please be advised that while Adobe Reader is able to display our PDF documents, it is not suitable for confirming the validity of documents with qualified electronic signatures. For this purpose, please use software like the free digiSeal reader.
6. How can I cancel my order?
How can I cancel my order? I have not paid yet.If no payment is received for an order paid for by wire transfer or check, the order is suspended in our system. The product will not be delivered. We will remind you about this open order by e-mail, so that you can either make a payment or cancel the order yourself using the link contained in the e-mail.
We generally reserve the right to withdraw from the contract in the case of non-payment.
How can I cancel my order? I have already paid.For questions about a cancellation, please contact our customer service team in writing (by e-mail) and briefly explain why you would like to cancel the order. Go to contact form
Your request will be reviewed within 2 business days. We will notify you of the result by e-mail. Any credit will be refunded to your credit/debit card, if used when ordering, or you will receive a wire transfer or check (U.S./Canada).
7. What is this charge on my credit/debit card?
Share-it handles payment processing for tens of thousands of publishers via our own systems.
To identify orders that are listed on your card statement, please click here.
If you still have questions about a credit/debit card charge, please contact our customer service team.
8. Why was my payment declined?
Credit card payment: After an internal review for protection against the illegal use of credit card data it was determined that your order cannot be processed any further.
Furthermore, your information may have been entered incorrectly, or there may have been technical problems during the transmission of your data resulting in your order not having been paid.
Online wire transfer or PayPal payment: Due to a lack of feedback from a third party, such as your bank, your payment could not be confirmed.
In all cases, Share-it will notify you of your order and payment status via e-mail.
9. How can I change my credit card information?
Please note that you can change your information in the "My Account" area, but it will not be displayed to you.
10.How can I change the payment type for my order?
You can only change your payment type if the desired payment type has been activated for the publisher.
You can change the payment type for your order using any of the following three methods:
E-mail containing payment terms:
In this e-mail, you will find an encrypted link under "Expedited Delivery" that will direct you back to the order process. Select the desired payment type and enter the appropriate information. The form will be pre-populated with your personal information.
Password-protected "My Account" area:
Log in to the password-protected "My Account" area and open the applicable order. Check Payment type and Payment status under "Details" to find out whether your payment has already been received. If we have not yet received your payment, you can still change your payment type. Click on the link to return to the order process and select the desired payment type for this order.
Use the contact form to contact our customer service staff.
If your question has not been answered, please click Submit question.