Knowledge Base
| Article ID: | 184 |
| Category: | Trouble Shootings -> Tourweaver 1.30 |
| Question: | Hi, I'm with a hosting company. One of our clients wants to serve some virtua; tours he created. However, we are having some difficulty getting them to work. The tours load to about 90% then lock up. I tried adding the jp1 extention as per your Knowledgebase Article # 50 but to no avail. The client claims that the tours are working fine on his development computer. Any other suggestions/ideas?
Thanks in advance for your help.
Cheers
-Ian CPU:Dual Intel Xeon 2.80Ghz Memory:2.00GB |
| Solution: | FYI... I managed to fix the issue. Here is the steps I took; Since you attached the jp1 extension directly to the ASPNET prossess, I decided to browse directly to a jp1 file to see if I got an error. (eg: http://www.xyz.com/gallery/WCE/Cab/Scene/Scene4_cylinder.jp1) This returned a .NET error: "Access denied to 'D:\websites\xyz.com\'. Failed to start monitoring file changes." This lead me to belive it was a file permisions error. I found the following MS article that related to the .NET error: http://support.microsoft.com/kb/317955 Again, this supported a permissions error. To find out exactly which proccess was haveing file access problems, I ran sysinternals FileMon utility(a tool) on the directory in question and tried browsing to the site. In our case it turned out that the NETWORK SERVICE was being denied access. Once fixed all is well. Please post this on your Knowledge articles for others to use. Thanks Cheers |
 |
|
| Notes: | note(by Danny): There are 3 problems that may lead to this error. The key point is to find what' wrong and do as shown in MS support. If you cannot find it out, just do all possible solutions in MS support. |
| Attachment: | |
| Created: | 8/10/2006 11:17:59 PM |
| Updated: | 7/26/2007 1:56:00 AM |
|
|
|
| Was this solution helpful to you? Yes No |
|
|
|
|
Email This Page 
Rate This Page
|
